Policies
Shipping
All items are shipped via UPS. All orders will be shipped within 4-8 business days and standard shipping time frame is 3-5 business days. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase.
For the Black Friday sale, please allow between 4-12 business days to process all orders unless otherwise specified on individual product page.
Once the order is shipped, Eikon Threads is not responsible for the delivery of the product. If your package does not arrive within the allotted amount of time, please send a screenshot of the package tracking to solutions@eikonthreads.net so that Eikon Threads can assist with resolving the issue.
Please note: Orders are not processed on weekends or holidays.
International orders can take 3-14 business days depending on which shipping is selected. Eikon Threads does not cover any tariffs or custom fees.
Eikon Threads isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received the package, please file a claim with United Postal Service to get this resolved. All packages are insured by UPS.
Eikon Threads is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
If your package unsuccessfully delivered and is sent back to Eikon Threads, once received, you are responsible for additional shipping fees, and a store credit/refund will be given to you to purchase a new order with the correct address.
RETURNS/EXCHANGES
We do not offer returns and/or exchanges on any of our products. Feel free to reach out via email to solutions@eikonthreads.net for any questions or concerns.
Since the timeline for order processing begins immediately after the order is submitted, order modifications of any kind are not permitted.
Let customers speak for us
How a person presents themselves is a billboard to the world. As a pastor, educator and professional in the marketplace, I cannot afford to present poorly. This hair always performs, holds up nicely and does not shed. I’ll continue to order again and again from this company.
This was the Best investment I’ve ever made! I am so happy of the results, it literally melts into your natural hair. The service the whole was really great! I will definitely be an ongoing customer!
This hair is easy to maintain, holds curls very well, is so so soft & the color is beautiful. Finally ! I found hair worth the price because I’m never ever getting rid of this hair. I comb through it easily and it literally flows in the wind with me, there’s nothing stiff about it. If you’re contemplating making the purchase….this is your sign to DO IT.
I bought 2 26 inch straight bundles of the S.E Asian hair and I absolutely love it. It’s so silly and bouncy. It blends so well with my hair which gives me a very natural look. I highly recommend buying hair from this brand and I definitely will be purchasing more in the future!
I absolutely love these hd lace baby hairs. I suffer from traction alopecia, so I’m never confident wearing my hair in high bun/ponytail with my thin hair line. These hd lace baby hairs were super easy to use and install. I cut 2 of the baby hairs into 3 pieces each (giving me 6 pieces in total and was able to add more fullness to my hair line.
I’ve ordered 2 bundles of the Mink Body Wave Hair Extensions and created individual clip extensions that I’m just obsessed with! The quality of this hair is definitely 5/5 stars! There was no fallout when I combed through the hair, which was a plus! The weft of the bundles were easy to work with as I sewed the Raw Burmese Curly hair into a clients hair. I love that this hair is local and delivery is muy rápido!
I love this hair 😍 it made my install seem less and the wefts were nice and thick. I’ve used this hair for multiple styles including a ponytail and half up/half down style
This hair is so thick and soft and I have had minimal shedding. This is the best hair I've ever had!